Frequently Asked Questions

Ela is Greek for “come,” and Lane means “path.” We walk a path of sustainability, luxury, style, and comfort. Our mission is to create the softest sheets on Earth without harming our planet or its people.

All our products are made in Portugal. This shows our commitment to ethical practices. They are GOTS (Global Organic Textile Standard) and OEKO-TEX Standard 100 certified. Our sheets are organic. We take our social and environmental responsibilities seriously. Our products contain no harmful substances. These certifications ensure our products meet high standards throughout production.

Organic cotton is very soft and safe for your health. It promotes sustainable textile methods and protects farmers and their families from exploitation. It also reduces exposure to harmful toxins because farmers grow it without toxic pesticides or chemicals.

We’ve created a durable, high-quality product. Over 10 million tons of textiles end up in landfills each year. By extending the life of our linens, we help reduce environmental waste. Read more about our mission here.

Each organic bed linen is wrapped in Ela Lane tissue paper and sealed with a thank you sticker. All the ink used is soy-based, acid-free, and FSC-certified, providing a premium, eco-friendly packaging solution. We place the wrapped product in a mailer box made from recycled Kraft paper.

Thread count refers to the number of threads woven across and down in one square inch of fabric. Some sheet manufacturers claim that higher thread counts are better, but others argue that fabric quality is more important. Some use thin, low-quality cotton to increase thread count, which can lead to breaks and pulls. These sheets may feel rough. Ela Lane uses high-quality fabric. A 300-thread-count Ela Lane sheet feels softer and lasts longer than a 1,000-thread-count sheet from other brands.

We make our sheets and duvet covers from high-quality organic cotton. They are single-ply with a 300-thread count. Our sateen sheets have a higher warp-to-weft ratio. They are made with a three-over, four-under pattern. Our cotton percale uses a one-over, one-under weave. This creates a crisp finish that softens over time.

Currently, we don’t offer fabric swatches, but we plan to in the future.

Our fitted sheets are 17 inches deep. They fit the deepest mattresses, even after washing.

One hundred percent organic cotton wrinkles more than conventional wrinkle-resistant sheets. But those sheets often contain harsh chemicals or waxes. All Ela Lane products are chemical-free and made from 100 percent organic cotton. Check our care guide for tips on keeping your sheets looking great.

We recommend washing your Ela Lane sheets before use. This removes dust and ensures a better fit. Your sheets may shrink a little after the first wash.

To create an Ela Lane account, click the person icon at the top right of the homepage. Enter your email and password. You can also use the sign-up button at the bottom of the homepage.

You can check out as a guest. We recommend creating an account to track your order.

To edit your order on desktop or mobile, follow these steps:

• Click “remove” to delete items.
• Change the quantity by clicking the + or - symbol.
• Add items by clicking “Add to cart” on the product page.

To cancel, contact us via chat or email at help@elalane.com within 30 minutes of placing your order. We can only accept requests during business hours (Monday to Friday, 9:00 AM to 5:00 PM EST). If we can't cancel before shipping, wait for the package. Then visit Returns to start our easy return process.

To track your order, set up an account at checkout. This lets you log in for the latest updates.

All bedsheets and duvet covers are wrapped in eco-friendly tissue paper. They come in a custom Kraft box. Our materials are FSC-certified and sourced from responsible suppliers.

Currently, we cannot include gift notes, but we plan to offer them soon.

We accept all major credit cards, debit cards, and PayPal.

Apply coupon codes at checkout. Find the “coupon code” box on the right side. You can use only one coupon code per order. If you forgot to add it, our Customer Excellence team can help. Click here to reach them!

Contact our Customer Excellence team via chat or email at help@elalane.com. We’ll assist you.

For your safety, we authorize your card at the time of order. We do not store your card information. You can cancel before shipping to get a full refund.

Sales tax is based on your shipping address and shown in your order summary at checkout.

We partner with USPS for fast and safe delivery of your bedding.

Yes, we offer free shipping to our U.S. customers.

We don’t currently offer expedited shipping, but we aim to ship your order quickly.

Can I change my shipping address after my order is placed? Our Customer Excellence team can update your address in about 15 minutes after you place your order. This is available during business hours. Please chat with us for help. We can’t guarantee changes after that.

No, we ship and deliver only from Monday to Friday.

We aim to ship your order quickly. Delivery usually takes 4 to 5 business days.

All orders are hand-packed and shipped from our warehouse in North Dakota.

If you are unsatisfied, you can return items within 60 days of delivery. All returns are eligible for a full refund through the original payment method.

Once processed, refunds take 5 to 10 business days. We provide UPS/FedEx return labels for all returns. We cannot accept returns on international orders or items that are final sale.

We do not currently accept exchanges. To switch items, return your original item and repurchase the new one.

We offer a complimentary label and free return shipping.

To return items, visit Returns to start the process. Print the shipping label to attach to your package. Please return items within 90 days. We cannot process returns for items marked as 'final sale'.

No, there’s no restocking fee for returns made within 60 days.

No, we do not offer refunds on international orders.

For questions, please email help@elalane.com. We’re available Monday to Friday, 9 AM to 5 PM EST.

If you haven’t received a refund, please check these steps:

• Look at your bank account for the refunded amount.
• Contact your credit card company; it may take time to post.
• If it’s a debit card, check with your bank, as they often have processing times.

If you still don’t see it, contact us at help@elalane.com.

To extend the life of your Ela Lane fabrics, machine wash on a cold or warm setting without bleach. Tumble dry on low heat. Iron as needed on low heat. Our products do not need dry cleaning. Visit our Care page for more info.

Unlike most companies, we control every step from the organic cotton seed to the final stitch. This ensures quality, sustainability, and ethical practices.

Our artisans have generations of textile expertise. Portugal is known for its fine textile production, which combines traditional knowledge with modern techniques.

Single-ply yarn creates a durable, softer fabric that becomes more comfortable with each wash. Multi-ply yarns can feel heavier and stiffer.

We maintain direct relationships with all partners in our supply chain. Our facilities are regularly audited to ensure fair wages, safe working conditions, and compliance with environmental regulations. Our GOTS certification covers the entire supply chain.